Privacy and data protection
How RajaRani Silks handles your personal data.
What we collect and why
- Contact details (name, mobile, email, WhatsApp number) to confirm, deliver and support your order.
- Delivery address and PIN code, checked against the India Post directory, to deliver correctly.
- Order and payment status (amount, method, paid or not) to keep our accounts. See "Payments" below.
- Reviews you choose to write, shown with your first name and last initial only after our team approves them.
- Message preferences. We send order updates on WhatsApp or email only if you agreed at checkout. Offers and promotions are sent only if you tick the separate marketing box. Every choice is recorded with its date.
Payments
We never see or store your card number, CVV, UPI PIN or net-banking password. Online payments are handled on the payment provider's secure page (PCI DSS compliant). We keep only the order amount, the status and, where the provider supplies them, a masked reference such as the last four digits of a card.
How we protect your data
- Encrypted connections (HTTPS) on the live website.
- Access to customer records is limited to logged-in staff, and every sensitive action is written to an audit log.
- Orders can be viewed only with the order number plus your mobile number or your private link.
- Personal data is kept only as long as needed to serve you and to meet tax and accounting rules.
Your rights
You may ask us to show you the data we hold, correct it, stop messages, or erase your personal data (order totals may be kept for tax records, without your identity). Contact us on WhatsApp or at the email shown on the home page and we will act promptly.